IT Service Level Agreements (SLA)
Professional IT Support in Cape Town
PC Network provides a full spectrum of IT related services in Cape Town and surrounding areas, specialising in on-site customer support. We provide bespoke, affordable solutions concerntrating on
excellent on-site and remote service delivery.
PC Network is a Managed service provider offering personal assistance and service to companies who choose not to employ a full-time IT team.
Our team brings many years of experience and truly understands the needs of small businesses. We are focused on providing exceptional service delivery. Our offerings extend to our Internet
Service devision which specialise in VOIP, Hosted and Co-location of servers, as well as Data Center and Cloud solutions.
your company's IT related requirements in order to reduce staff and overheads
for your company thus improving your bottomline.
We provide a value added service. No hassle. We do the work. Reduce your network downtime
by allowing professionals to diagnose, identify and eliminate problems
by means of remote support or dispatching a qualified professional support technician direct
to your desktop.
Whether your business is looking for network support in or around Cape Town, a security audit, network monitoring, data backup or an IT consulting
expert for a special project, our team is always here to help.
- We keep your IT network reliable and running at peak performance
- We save you money by keeping your company online
- We give you peace of mind knowing that your IT is secure and protected
- On-site and Remote Support
- 24/7 Remote Monitoring
- Proactive Desktop and Server Management
- Strategic Planning
- Backup and Recovery
- E-mail and Virus Protection
- Direct access to a dedicated team of specialists with industry experience
- Internet connectivity - ADSL, VPN, Fibre, Metro Ethernet, Dark Fibre provisioning and Installations
- Reducing telecom costs by means of Voice over IP solutions
- Remote Backup and data protection
- Email collaboration incl blackberry, nokia, iphone and HTC Sync. Calandar and task sharing within your organisation
- Management and maintenance of network infrastructure - incl cabling and peripherals
- Internet content control and reporting
- Email and hosting services
- Reduce overheads through software migration to the cloud - considerably reducing hardware costs and maintenance thereof
- Hosted Exchange / Zimbra
- Microsoft and Linux server solutions
- Server and Network remote monitoring