Main purpose of the SLA agreement is to insure fast and effective call out times that are stipulated by the client and to make sure that PC Network are not understaffed.
To be proactive in the maintaining of your network as to oppose to trying to fight fires.
We also implement policies that streamline and stabilize the running of your network, e.g.: Monitored backup solutions, hardware and software auditing, reporting and technology upgrade recommendations.
SLA's also ensures that we at PC Network know that we have a long term commitment from the client and therefore implement policies and procedures that are long standing.
Contact Us: Contact us now for our friendly team to come out and give you a free quotation.